Answers before you ask.

No — every project is different, so we quote after reading your brief. You’ll get a written scope and a fixed quote or a clear range before anything is signed.

For well-defined scopes, yes. Where scope is still uncertain, we quote a range and fix the price of the first phase — so you’re never writing a blank cheque.

No hard minimum — we take on projects under $1k, like personal sites and small fixes. If we can’t help well at your budget, we’ll say so and point you to something that can.

Usually a modest deposit to schedule the work, then milestones or instalments as agreed in writing before we start.

We agree a total and a number of months in writing, then start building. No surprises later.

Yes — that’s the point of phasing. Each phase is designed so the next one builds on it, not replaces it.

Most clients choose a managed hosting plan — one monthly fee, quoted up front and sized to your usage.

Not always. Monthly fees add up, and moving off a builder later can mean starting over.

A short brief: what you’re trying to achieve, who it’s for, sites or tools you like, and any existing logins or content. We’ll guide you through the rest.

A focused small-business site typically takes three to eight weeks. The biggest variable is usually content — copy and photos — rather than code.

A focused first version usually takes weeks to a few months. Larger applications are delivered in phases so you see working software early.

A kick-off session, short reviews at each milestone and sign-off before launch. You’ll see working progress throughout — not just at the end.

Yes — we’re happy to sign a mutual NDA before you share the details of your idea.

We use it only to reply to you and prepare a proposal. We never sell it, and the form is protected by reCAPTCHA to keep spam out.

Yes. We can take over a project, collaborate alongside your team, or review existing work and give you an honest assessment.

Most clients choose a managed hosting plan — one predictable monthly fee. If you’d rather hold the cloud account yourself, we can set it up that way.

Hosting is a separate monthly plan, so build and running costs are always clear.

Yes — we’ll review it first and tell you honestly what needs fixing before we take it on.

Whichever fits best — usually a Canadian region on AWS, Azure or Google Cloud.

Yes. If your software runs elsewhere, a care plan covers monitoring, updates and fixes — and you can move hosting to us later if you like.

On a managed plan, we’re alerted and on it — usually before you notice. Without one, we fix issues as needed.

We do, on a managed plan — or we hand it to your team, fully documented.

Yes. Most clients let us host and manage it, but your code and data are yours — handed over on request, with no friction.

We hand over code, data and infrastructure on request — documented and ready to run.

You do. Domains are registered in your name; we can manage renewals and DNS for you.

Yes — AWS, Azure and Google Cloud all have Canadian regions, and we deploy there by default for Canadian clients.

Encryption in transit and at rest, least-privilege access, multi-factor sign-in for admin tools, automated backups and monitoring — as standard, not as an upsell.

In Canadian cloud regions by default, encrypted at rest and in transit.

For a simple site it’s usually comparable or cheaper. For apps it depends on usage — the benefit is paying for what you use and scaling without migrating.

For most small projects the difference between AWS, Azure and Google Cloud is small. Fit with your team and tools matters more.

Yes, with planning. Generic building blocks and infrastructure as code keep migrations manageable.

Rarely. For most businesses one well-run cloud is simpler, cheaper and more reliable.

Yes — we migrate your content and redirect old URLs so you keep your search rankings.

Yes, and sometimes that’s the best choice. For non-standard products or B2B pricing, a custom store can fit better.

Not if it’s built well. You’ll get a content system to edit pages yourself — or we can handle updates on a managed plan.

Yes — with regional pages that each say something specific about the area and the work you’ve done there.

Yes. You’ll get a simple content system, or we can handle updates on a managed plan.

Referrals check your website before they call. A clear, fast site turns those checks into conversations.

Yes — enquiries can flow straight into your CRM or email.

It’s designed phone-first, for people deciding where to eat on the go.

Yes — through your POS provider’s online ordering or a custom store, linked from every page.

Not always. A responsive web app often covers the need at lower cost; native apps make sense for device features, offline use or app-store presence.

Common signs: duplicate data entry, spreadsheets bridging systems, and staff working around the software instead of with it.

Usually — most modern tools have APIs. We confirm what’s possible during discovery.

Often, yes — we confirm what your system supports during discovery.

Yes — access is controlled per client, with multi-factor sign-in and a full audit trail.

Yes. Portals are responsive and work on any modern device.

Yes. Every build targets WCAG 2.2 Level AA and includes an accessibility review before launch.

The AODA’s website requirements apply to many Ontario organisations, including private businesses with 50 or more employees, which must meet WCAG 2.0 Level AA. Our builds target 2.2 AA, which exceeds it.

Yes — we test with automated tools and assistive technology, then give you a prioritised list of fixes.

Yes — personal sites, side projects and app ideas are welcome, including budgets under $1k.

Often, yes — a focused one- or few-page site with a clear goal. We’ll tell you honestly what fits.

Yes. We usually start with a clickable prototype so you can test the idea with real people before investing in a full build.

Yes — small jobs are welcome, whether it’s a broken form, a slow page or a content refresh.

Yes — monthly instalments or phased builds are both options.